FTS - Day 1

Day 1
October 4, 2010, AM

After our arrival here in Manila at around 11am, we took our lunch at Jade Valley, it was a buffet lunch so we ate till our stomachs were full. After our scrumptious meal, we went on a company visit to BayanTel, located at Quezon City - one of the telecommunications provider here in the Philippines, 85.4 per cent owned by the Lopez Group and Benpres, a publicly-listed holding company. BTHC’s other main shareholder is the AIF. The operator has a majority stake in NTDN (National Digital Transmission Network), giving BayanTel access to NTDN's nationwide fibre-optic backbone covering 2,762 km and part-owned by six other major telecommunications carriers. They accommodated us into their conference room. After that they presented us a short clip about their company.

What I learned?

In BayanTel, I learned how they connect with there clients as well as how they serve and satisfy them. I learned they monitor their connections. This Monitoring they called was like checking all connection from time to time if there is a bad or lost connection that may impact the company negatively if they fail to address the issues immediately. In order for them to that, they had a monitoring team that works 24/7. I also found out that they use a device which was responsible for the connection or the networking. They called it “SWITCH”, not the typical switch that we knew of. This switch is a box where all of the clients’ connection within its range is connected through this switch. I also learned that NTC licensed BayanTel to operate in Mindanao, Visayas and some parts in Luzon, particularly in Metro Manila.

What I liked?

I liked Bayantel’s untiring efforts to keep their customers happy by monitoring their services 24/7.

What I didn’t like?

I didn’t like Bayantel’s accommodation to us. Because we waited outside for a couple of minutes knowing that it was a hot sunny day. And we were gathered at their conference room wherein was not enough to accommodate us all. We were like sardines because of the small place. We stayed for a couple of minutes and then after the video presentation and some questions, we left the building because their bosses’ will have a meeting at the conference room.